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Case Studies:
Public Sector Advisory

Advanced Analytics

digital transformation
Public Sector Advisory

A review into NSW Digital survey plans – the TargetedBrains Review

The NSW Department of Customer Service (DCS) engaged TargetedBrains to conduct a review of digital survey plans. This review was part of the digital reforms process that the NSW is committed to enhancing the customer experience and survey delivery for the people and businesses of New South Wales.

Public Sector Advisory

Department of Employment | Corporate Level KPIs

The client required assistance in creating a complete set of effective corporate-level KPIs. Together with the Department, Grosvenor’s team was able to develop a number of internally supported KPIs that focus on mission-critical functions. Adopting a collaborative and consultative approach assisted our client’s understanding of how to develop appropriate and effective corporate-level performance indicators in line with better practice.

Public Sector Advisory

Overcoming data inconsistencies through evaluation

In 2013, a Commonwealth funding initiative to improve the delivery of services across Australia through the use of digital technologies concluded. TargetedBrains was engaged by the Department to conduct a final summative evaluation of the initiative to assess its achievements, outcomes and impacts as well as lessons learned for future policy development.

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Service Delivery Improvement

Public Sector Advisory

Process mapping exercise to improve efficiency

An emergency services agency engaged TargetedBrains to map and re-engineer its customer information processes with the goal of making them more streamlined and efficient.

Public Sector Advisory

Zero Emission Vehicle (ZEV) market analysis and roadmap

TargetedBrains was engaged to conduct a comprehensive review of current and future research and development (R&D) into Zero Emission Vehicles (ZEV), with a specific focus on light commercial vehicles used by the client in its forest management activities. Key considerations included the phase-in timelines for ZEVs in Australia and the investigation of global best practices across allied sectors such as emergency services, land management, and mining, to assess the adoption of emerging ZEV technologies.

Public Sector Advisory

Launching a client’s strategy into the stratosphere

Our client had already devised a strategy but needed the TargetedBrains team to develop a Monitoring and Evaluation Framework (M&E Framework) for their strategy.

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Program Evaluation

Public Sector Advisory

Designing an effective Third Party Assurance Framework

There was a need for a strong assurance framework to ensure effective governance, mitigate risks, and enhance program oversight. The Department sought to achieve these objectives while enabling capability uplift in assurance practices and aligning with compliance requirements.

Public Sector Advisory

Carbon Farming Futures Evaluation

TargetedBrains was engaged to conduct a summative evaluation of the overarching Carbon Farming Futures Program, considering suitability of administration and design, as well as outcome realisation and impacts.

Public Sector Advisory

Evaluation of Electric Vehicle Program

The evaluation underscored the Drive Electric Program’s effectiveness in tackling key barriers to EV adoption and its alignment with decarbonisation and net zero objectives. The recommendations aimed to enhance the program’s impact by addressing identified gaps, integrating best practices, and ensuring alignment with market transformation goals and industry standards.

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Strategy & Governance

Public Sector Advisory

Governance, Audit, Policy framework and assurance reviews

Through comprehensive reviews and improvements, TargetedBrains has significantly strengthened SafeWork's assurance, governance and evidence-based decision-making capabilities, ensuring better workplace safety and regulatory compliance.

Public Sector Advisory

Program assurance review supports long term success

To support the long-term success of the National COVID-19 Vaccine Program, TargetedBrains developed a comprehensive Assurance Cycle. This cycle was designed to proactively monitor and manage risks, track progress, and ensure consistent alignment with program objectives.

Public Sector Advisory

Designing an effective Third Party Assurance Framework

There was a need for a strong assurance framework to ensure effective governance, mitigate risks, and enhance program oversight. The Department sought to achieve these objectives while enabling capability uplift in assurance practices and aligning with compliance requirements.

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Capability & Culture

Public Sector Advisory

Creating clear roles and one team culture

With the team geographically dispersed and work divided across the sections, the team was in the ‘storming’ phase of team development, facing challenges such as unclear roles and responsibilities and a heterogeneous culture.

Public Sector Advisory

Using data analytics to help design a primary healthcare workforce strategy

Grosvenor's strong understanding of the public sector and primary healthcare networks combined with our contemporary data collection, analysis and visualisation tools delivered the NCPHN an accurate profile and dynamic visualisation of its primary healthcare workforce, a single data repository and a roadmap for its future workforce strategy.

Public Sector Advisory

Helping improve a Regulator’s culture through a collaborative structural review

An organisation divided is an organisation that is not focused on its purpose and delivering value to the taxpayer. Worse, it is at risk of not meeting its legislative obligations because so much energy is consumed in internal power struggles, rather than to the task at hand. We recommended fit for purpose options and solutions to the root causes of the organisation’s problems.

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